Customer Survey & Feedback Associate (Remote)
About the company
Job description
Company Overview
LC Payment Solution is a growing Customer Relationship Management (CRM) company focused on helping organizations understand customer needs, improve service quality, and enhance overall customer experience through structured feedback and data analysis.
Job Summary
We are seeking reliable and detail‑oriented individuals to join our team as Customer Survey & Feedback Associates. In this remote role, you will assist with collecting, reviewing, and submitting customer feedback using structured surveys and internal tools. Your insights will help our clients improve their products, services, and customer engagement strategies.
Key Responsibilities
- Complete structured customer surveys based on assigned guidelines
- Review and provide accurate, thoughtful customer feedback
- Record responses clearly and submit them through designated platforms
- Follow company instructions and data confidentiality standards
- Meet basic task deadlines and quality expectations
Requirements
- Strong attention to detail
- Ability to follow written instructions accurately
- Basic computer and internet skills
- Reliable internet connection
- Ability to work independently in a remote environment
- Prior customer service or feedback experience is a plus, but not required
Work Schedule
- Remote position
- Flexible schedule based on task availability
- Part‑time opportunity (hours may vary weekly)
Compensation
- Competitive pay based on tasks or hourly work
- Payment details will be discussed during the interview or onboarding process
Equal Opportunity Statement
LC Payment Solution is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.
Employment types
Contact Person
LC Payment Solution
Our Team
The LC Payment Solution team is made up of dedicated professionals with experience in customer experience management, survey analysis, and remote support services. We work collaboratively in a flexible, remote‑friendly environment that values clear communication, accountability, and attention to detail. Our team focuses on maintaining high standards of data integrity and confidentiality while delivering consistent, quality feedback analysis for our clients. By combining structured processes with thoughtful human input, we help organizations make informed decisions that improve service quality and customer satisfaction.
Our Mission
At LC Payment Solution, our mission is to support businesses by delivering reliable customer relationship management services that turn customer feedback into meaningful insights. We are committed to accuracy, transparency, and continuous improvement, helping our clients better understand their customers and strengthen long‑term relationships through data‑driven solutions.